Terms of Service
Last updated 19 October 2026
1. Using Snaptagious
By creating an event or joining one as a guest, you agree to these terms. Hosts are responsible for the events they create and for informing guests that photos will be shared in a group gallery. If an event involves children, the host is responsible for obtaining any consent required to photograph and share images of them.
2. Acceptable use
Don't upload illegal content, child sexual abuse material, sexually explicit, hateful, harassing, or graphically violent content, or anyone else's personal images without their agreement. We use automated moderation to filter such content, and hosts can moderate their own galleries further. We remove content that breaks these rules or the law, may suspend accounts, and cooperate with law enforcement and report illegal content where legally required.
3. Reporting content & takedowns
If you believe content in a gallery is illegal or breaks these terms, report it using the “Report” control on a photo or by emailing report@snaptagious.com. Reported content is reviewed promptly; anything illegal or in breach is removed, and clearly illegal material is escalated to the relevant authorities. Hosts and their moderators can also remove any content from their own event at any time.
4. Payments, refunds & cancellations
Event packages and print orders are one-time payments processed by Stripe. Prices are shown in your local currency where supported, otherwise in USD.
Event packages come with a 14-day money-back guarantee. An event package is a digital service that starts as soon as you buy (your event and its features go live). If your guests haven't started uploading, you can request a full refund within 14 days of purchase — no questions asked — by emailing contact@snaptagious.com. Once the service has been used (guests have begun adding photos or videos), refunds are at our discretion.
Photo books, prints and canvases are printed to order from the photos you choose, so they are personalised. That means the 14-day right to cancel that normally applies to online purchases does not apply to them (Consumer Contracts Regulations 2013, regulation 28(1)(b)). Once you have paid we start preparing your order straight away, and we can't cancel it or refund it because you have changed your mind, chosen the wrong photos, or entered the wrong delivery address — so please check both before you pay. Photos are printed as they appear in your gallery: a photo that looks soft or dark on screen will look the same in print.
If something is wrong with your order, you are protected. If it arrives damaged, faulty, misprinted or not as described, or doesn't arrive at all, tell us and we'll reprint it or refund you. Email contact@snaptagious.com as soon as you can — ideally within 30 days of delivery, with your order details and a photo of the problem. That is a request to help us act quickly, not a deadline: it doesn't limit your legal rights.
None of this affects your statutory rights under the UK Consumer Rights Act 2015 (including the right to goods that are of satisfactory quality, fit for purpose and as described) or the Consumer Contracts Regulations 2013. If you live outside the UK, the consumer laws of your country may give you further rights.
5. Content ownership
Guests retain ownership of photos and videos they upload. By uploading, guests grant the event host a license to view, download, and share that content within the event gallery, and grant Snaptagious a license to store and process it in order to provide the service (including AI moderation).
6. Face matching
Face matching ("find every photo of you") is entirely opt-in per guest, for over-18s only, and used only within that guest's own event. The face data is processed in the UK and deleted when the gallery expires (and in any case within 12 months). You can delete it any time. See our Privacy Policy for full details.
Host responsibility. We provide a control to turn face matching off for any event that may include under-18s. The host is responsible for using it correctly: by leaving face matching on, the host confirms the event is for adults (18+) and that they hold any consent required to photograph and share images of the people attending. Hosts must turn face matching off for events that may include minors.
7. Availability
We aim for high reliability but don't guarantee uninterrupted service. Galleries are retained for the duration stated in the purchased package, after which content is deleted.
8. Contact
Questions about these terms: contact@snaptagious.com · Report content: report@snaptagious.com
Snaptagious is operated by Snaptagious Ltd, a company registered in England and Wales (company number 17498488), registered office: 7 Edward Way, Ashford, England, TW15 3AY.